Modernization of Library and Enrichment of Library Professional Skills to Enhance the Organization Development

 

Dr. G.Valli and P.Karuppasamy

1Associate Professor, The Standard Fireworks Rajaratnam College for Women, Sivakasi

2Library Assistant, The Standard Fireworks Rajaratnam College for Women, Sivakasi

*Corresponding Author E-mail: mrs.valliravichandran@gmail.com

 

 

ABSTRACT:

“A complex educational strategy designed to increase organisational effectiveness and wealth through planned intervention”                                                                                                                                                - Dale S.Beech

Changes occur not only in technology but also in human values, attitudes, relationships, social system, organizational climate, culture etc. The organization has to meet the challenges of these changes by enhancing the professional skills, which in turn will lead to the organizational development. In an educational organization, in order to subsist in the competitive world, one such important factor involved is modernization of library by enhancing the library professional skills by adopting suitable strategic planning, which involve the Action Research Program. Library plays a vital role in the development of college status by providing a platform to do more research work and also the Human resource development. Hence modernization of library is an essential factor in an organizational development.

 

This paper deals with the various skills involved in enhancing the library professionals like technical, planning, organizational, conceptual, analytical, human and administrative skills, etc. and how the modernization of library plays a vital role in uplifting the status of the college while assessment for accreditation by National Accreditation and Assessment Council.

 

 


 

INTRODUCTION:

Education is a fundamental human right and access to educational tools including books and library facilities are central to realizing this right. “Education-for-all” is the vision with which adult literacy systems throughout the world functions.

 

Education and library are two inseparable-indivisible concepts, both being fundamentally and synchronically related to and co-existent with each other. Effective service is necessary to get more scores in NAAC with the help of modernization of libraries.

 

Organisations in order to subsist in the competitive world have to adopt new technology and new challenges. The essence can be gained through the process of organizational development by creating a change in structure, belief, attitudes and values of the organization. Organisation Development is valuable and mutual management of what the system wants to become.

 

Organization can effectively meet the challenges through a systematic and planned change effort. Organizational development has emerged to hold the planned change for organizational effectiveness. Organizational development concentrates on people dimensions like norms, values, attitudes, relationships and organizational climates etc

 

Objectives of organizational development

     To increase commitment, self direction and self control

     To encourage the people in order to make decisions regarding their issues through collaborative effort

     To enhance the personal enthusiasm and satisfaction levels.

     To increase the level of trust and support among employees

     To develop strategic solutions to problems with higher frequency

     To increase the level of individual and group responsibility in planning and execution

     To study the impact of HR practices on organizational commitment in the library

 

The role of Library is enormous in enhancing more research activities, as it is the right place for literature survey and faster collection of resources using the modern techniques like Internet, Inflibnet and other Online services. In the past decades, Library has provided only learning resources such as text book and reference book for the corresponding curriculum based on the students need. But today, in the competitive environment, to match  it with recent trends and technology, Library needs modernization to enhance organisation Development[I].

 

Libraries are mainly entrusted with a host of predetermined tasks like acquiring, organizing, preserving, retrieving and disseminating information to the user. Information technology has influenced the very nature of business and management libraries. The conventional set up of brick and mortar libraries that store information within a constrained physical space have given way to data centers that integrate data sources around the globe by the means of networking.

 

Library depends upon the organizational development and based on the following background. This paper focuses on the following objectives

     Modernization of Libraries

     Various skills involved in enhancing the Library Professional are

     Technical Skills

     Planning Skills

     Organization Skills

     Controlling Skills

     Decision Making Skills

     Conceptual Skills

     Training Skills

     Role of library in enhancing the status of the colleges in NAAC

Why modernization of library is needed?:

Library management is now concerned with modernization particularly with methods of improving the technical efficiency of library. Every librarian must provide the following services to achieve the better practices to the users.

     Online Public Access Catalogue (OPAC)

     Co-operation between Librarian and Higher Authorities

     Congenial environment among the Librarian and Library staff members

     Better relationship between Library professional and library users

 

 Knowledge sharing is very essential in present day organizations. Increasing innovation, promoting, organizational creativity and knowledge sharing are the main goals of the organizations and this can be supported by proper spatial arrangements in organization.

 

Library user spends at least 1/3 time of a day and about 15% of their life as students, research scholars and as teaching professionals in libraries. The spatial elements have the significant influence on moulding their attitudes and behaviours.  Proper interaction and communication increase the cohesiveness of a group and individuals thus form a cohesive social community through co-presence, co-awareness and interaction which in turn helps in representation, interpretation and transformation of collective knowledge. Spatial arrangement motivates its members to exceptional performances. 

Computerization of work style will help to reduce the work burden of material department, personnel and makes their activities more efficient and in an innovative technical way, which in turn enhance the human resource management.

Hence Modernization of library is necessary to render the effective services to the users as well as the readers of the library. The following factors are necessary to achieve the modernization of libraries

    Organization of materials and resources

    Classification systems and rationale for their existence;

    Computerization and networking of all library operations, resources and services

    Guidance and training in the usage of digital resources and Internet information

    Cataloguing the bibliographic record to retrieve through OPAC retrieval system

    Sharing of resources through interlibrary loan or document delivery

    Preservation of rare materials, Back volumes and Archives

Factors involved in the organization development:

Organizational Development is an effort planned organization wide and managed from top to increase organizational effectiveness and health through planned interventions in the organization process using behavioural science knowledge[II].

 

Action Research:

A basic model underlying most organisation development activity is the action research model, a data based problem solving model that replicates the step involved in the scientific method of inquiry.

 

 

 

The process of action involves

 

The library professional who will act as a Human resource manager must have the following skills to achieve the modernization of library. Technical skills, Human skill, Conceptual skills, Communication Skills, Leading skills, Time Management Skills, Human Resource Management Skills, Planning skill, Organizing skills, Controlling skills, Decision-making skills and Presentation Skills, etc.

 

Katz identified three types of skills like technical, human and conceptual skills which are most important among these skills.

 

Technical skills:

The ability to work with resources in a particular area of expertise in synchronization with the qualification of a person refers to the technical skills and their personal traits or attributes are referred as non-technical skills[III].

 

Technical skills are the integral part of every organization, every library and everyone’s life.  Technical skills refer to specialized knowledge and proficiency in handling method procedures and techniques for doing specific jobs which also includes knowledge about jobs and job contents and logical sequence of procedures needed for performing it.

 

According to Dr. S.R. Ranganathan, to satisfy the five laws of library science[IV] the following skills are necessary to acquire technical knowledge.  

 

     Basic knowledge about computer

     Letter Purpose

     Acquisition Purpose

     Journal Remainder

     Each and every activities depends upon the computer

     Access to Internet and networking services

     To download e-materials

     To Access the Union Catalogue

     Electronic Journal Consortium

     Computational knowledge about the effective usage of software packages and hardware

     To satisfy the library reader

     To access the Online Public Access Catalogue

     To shift from tradition library to hybrid library

     To increase the assessment of the library reference work

 

Technical skills are needed by the librarian for providing training to subordinates regarding the use of new techniques and methods and for providing technical guidance.

 

Human Skills:

The basic responsibility of a Librarian is to get things done by others. Human skills refer to their abilities which are needed to effectively deal with subordinates. The librarian has to understand the subordinates needs, interests, values, by interacting with them, guides, directs and motivate them. By using behavioural skills, he may establish good rapport, warmth relationships and conducive interpersonal relations with his subordinates. Human relations skills are needed for providing dynamic and effective leadership and building a team spirit among employees.

 

Administrative Skills:

Administration means the determination of goals and policies and rules for the attainment of these goals. Administrative skills refer to the abilities used for coordinating various activities, reading, effective utilization of allocated resources and getting things done by subordinates. This required pragmatism in thoughts and actions[V].

 

Analytical Skills:

Analytical skills refer to the abilities which are needed for studying the problem in a systematic way, gathering necessary information in its various aspects, establishing and describing relationship between two or more variables. Librarian may become analytical in his approach for judging performance of his subordinates, solving problems and making decisions.

 

In spite of the necessity and desirability of organizational development, some excellent outcome that have been achieved by implementing carefully selected action, some problems remain that can inhibit the success and future development. Librarian has to identify it and take necessary remedies by taking correct decision either by him or by group discussion.

 

Conceptual skills:

Conceptual skills also include an ability to determine the overall objectives of an organization by integrating it with sub objectives and formulating a basic strategy.

 

The librarian use the conceptual skills for scanning the changing environment and discovering various opportunities spotting problems and threats arising out of a dynamic situation and relating them to strength and weakness of the organization.

Conceptual skill involves the formulation of ideas. Librarian has to understand the abstract relationships, develop ideas and solve problems that arise in the library.  In order to establish good interpersonal relationship and to achieve the overall development of the total organization the librarian has to adopt innovative techniques like Green Stone Digital Library, Dspace, etc and to upgrade professional skills position in the library.

Planning skills[VI]

According to Koontz O’Donnell “Planning is an intellectual process the conscious determination of  courses, action, the basing of decisions on purpose acts and considered estimates”.

 

The main objective of planning is to have an overall understanding of the nature of implementation. It may be either temporal (in terms of time) or spatial interms of various units or the location of the organization. The following scheme outline the process of planning

 

 

 


While planning for modernization of library, first the librarian must consult with their subordinates based on the feed back received and to sketch out suitable strategies based on the analysis of issues raised by “external factors, employment, demand projection, Man power supply analysis and projection for the development of organization. Maximum efforts must be put on planning to enhance the organization development as well to achieve the goals and objectives of the modernization to match it with recent scenario. Planning involves the recent development of library to achieve its goals and objectives irrespective of various pros and cons.

 

Organization skills:

Louis A. Allen defines an organization is the process of identifying and grouping the work to be performed, defining and delegating responsibility and authority and establishing relationships for the purpose of enabling people to work most effectively together in accomplishing objectives. Hence for the Librarian in order to achieve the objectives of the modernization of library, Orientation programme must be organized for the new members or freshers regarding the duties, responsibilities and to coordinate with other members in enriching the resources availability, which leads to organizational Development.

Controlling skills

 

Controlling is the process which checks performance against standards. It makes sure that organizational goals and objectives are being met. The first step involved is control over policies. The success of any organization to a large extent depends upon how far its policies are implemented. The librarian after framing the policy for development and modernization should have a check over it whether they are implemented properly.

 

The functions performed, methods adopted and time devoted by the assistants to perform a suitable work must be watched by the Librarian to eliminate non-essential functions and methods.

 

The skill of controlling consists of the professional who undertake to ensure that the actual results are consistent with desired results. Reference books are controlled by the library professionals (i.e. Counter Section). Silence must be strictly maintained.

 

The activities for the academic year must be carried out systematically based on the required need. Suitable action must be taken based on the outcome and feedback,

 

Example:

Activities for the year (2011-12) : To conduct training programmes about Internet and Inflibnet

 

Outcome: Beneficiaries of the staff members and Students.

 

 

RESULT :

     Online Book purchasing is made by the faculty

 

Action taken:

As per the feed back collected from the staff members, the following steps were made

     Frequent  usage of Inflibnet

     Faster retrieval of resources for carrying out literature survey in various disciplines using Inflibnet.

 

Training Skills[VII]

Training   refers to the process of imparting specific skills. Training is the acquisition of knowledge, skills and competencies as a result of the teaching of vocational or practical skills and knowledge that relate to specific useful competencies. Training has specific goals of improving one's implement, capacity, and performance. Training can be either by On the Job training or Job instruction training.

 

Types of Training Programmes:

     Induction or Orientation Training

     Used to induct a new employee into the new social setting of his work

     Job Training

     To increase the knowledge of workers about the jobs

     To increase the employees efficiency

     Promotional Training

     To promote existing employees to the vacant job

     To promote higher positions

     Refresher Training for existing employees

     To update and refresh the knowledge on improved techniques and methods

 

Methods of Training:

     Vestibule Training

     New Employees

     Separate Training Center

     Apprenticeship Training

     To gain the complete proficiency Run by the Government of India Ministry of Human Resource Development

     Internship Training

     To provide the skilled and technical persons

     Training methods for Librarian

     To give the training for new recruited executive are made as assistants to the current job holder

     Observation Assignment

     To update and refresh the knowledge on improved techniques and methods

     Position Rotation

     Under this method, the trainee executive is rotated among different managerial jobs based on their skills and attitudes

     Servicing on Committees

     Collaborative activities of Hierarchical grouping are made based on service ness

     Assignment of Special Projects

     Some special project is assigned to trainee executive

     Conference and Seminars

     To receive a quick orientation in various aspects of management with which he might be unfamiliar and also to the need of modern scenario

Outcome of Training should be measured as:

1.     Evaluating the trainees reactions to the program

2.     Test the learning skills of the trainees

3.     Checking the behavioural change of the Library Professional

4.     Verifying the result obtained after the training programmes

 

Decision-making skills              

“A decision is an act of choice wherein an executive forms a conclusion about what must be done in a given situation” - Dalton E.McFarland

 

Decision-making skills mainly focus to achieve DRURY PRINCIPLES of the “high purpose” of book selection. “The high purpose of book selection is to provide the right book for the right reader at the right time”

 

Different decision making procedures are required in different situation, depending on the nature of the problem, environmental conditions internal or external, time and cost etc[VIII].

 

a) Performance appraisal:

Performance appraisal aims at attaining the different purposes as to create and maintain satisfactory level of performance and to contribute to the employee growth, development training, self and management development programmes and to guide the job changes to continuous ranking. Hence after rendering training to enhance the quality of the programmes and getting feedback from the Library professionals, the librarian must decide the action plan whether to enrich the training or to carry out promotion or transfer to achieve the objectives of Human Resource Development.

 

b) Potential appraisal:

      The Librarian in order to meet the objectives of human resource development, must make the following effectively.

   Make through potential appraisal of the employee once in three years

   Appraise the potential of the employee annually.

   Appraise the employee skills then and there if made efficient to meet the objectives of organizational development.

 

Role of Library in Enhancing the Status of the Colleges in NAAC[IX]

NAAC has a well-stocked library covering all domains of higher education with specific emphasis on Quality in Higher Education and Accreditation. The scope of the collection includes titles on Assessment and Accreditation, Teaching – Learning Process, Teaching Techniques, Curriculum Development, ICT in Higher Education, University Education, Educational Planning and Administration, Faculty Development, Student Support and Progression, Women studies, TQM, Library and Information , Student Development and general reference materials. The Library also has a special collection of UGC, AIU, World Bank, UNESCO, Commonwealth of Learning and publications of other international accreditation bodies. The Library subscribes hundreds of national, international journals and magazines.

 

The library has separate archives of Self Study Reports (SSR), Re-Accreditation Reports (RAR) and Internal Quality Assurance Cell (IQAC) Reports

 

Academics, students and researchers can make use of the library for in-house reference.

 

In affiliated colleges, the core objective of the library is to support the academic programmes offered and the library may evolve its collection and services mainly to reflect the curriculum requirements of its users. Besides, the library may design a system to deliver its products and services to attract more users. Ultimately the library should aim at bringing all its target users to the library and ensure its optimum usage.

 

For college libraries NAAC has developed the following set of best practices:

     Computerization of library with standard software.

     Incorporating the sufficient information about the library in the college prospectus.

     Compiling student / teacher statistics

     Displaying newspaper clippings and a maintenance of a clipping file

     Career/ employment information services

     Internet facility to different user groups

     Information literacy programmes

     Suggestion Box

     Displaying New Arrivals

     Conduct book exhibition on different occasions

     Organizing book talks

     Sponsoring the Best utliser of  library Award

        By implementing the above best practices listed by NAAC, a college can attain the A grade.

 

CONCLUSION:

Library professionals face complex challenges posed by rapid revolutionary advancements and impact of information and communication technology in enhancing student development. Libraries have to redesign their positions to meet evolving needs and Librarians have to implement new practices and new technologies, manage changes, and improve performance and competencies to face future challenges of knowledge society. They need to develop professional competencies to adopt changing technologies in order to deliver timely, value added quality content and world-class services to the users from their desktop.

 

The challenges represented by these competencies must be seized and acted upon today in order to ensure the importance of the library in uplifting the college status in the most competitive environment which exists in this modern scenario which in turn develop the human resources.

 

By implementing the modernization techniques through proper Planning, Organisation, Controlling and adopting suitable technique, a college librarian can enhance the organizational development.

 

REFERENCE:

i.        K.Thavamani, “Role of Public Libraries in Continuing Education Programme (CEP) in Chennai Co-operation, Tamil Nadu: A study”, Indian Journal of Information Sources and Services, Vol.2 No.1 pp.1-5, 2012 (2)

ii.       Prabhjot Kaur Mahal, “HR practices as Determinants of Organizational Commitment and Employee Retention”, The IUP Journal of Management Research, Vol.XI No.4 pp.37-43, October 2012

iii.      V.Radha Devi, V.Sunita and Monzy George, “Effective Work Habits for Professional Growth”, The IUP Journal of Soft Skills, Vol. VI No.3 pp.38-48, September 2012

iv.      B.Krishan Kumar, “Library Manual” Vikas Publishing, New Delhi pp.10-15

v.       Megan Anne Fitzgibbons, “Human Resources Management in the Development of Information Commons in Academic Libraries”, Library Student Journal, July 2008

vi.      P. Subba Rao, Essentials of Human Resource Management and Industrial Relations (Text, Cases and Games), Himalaya Publishing House, Mumbai pp.358-378 (1)

vii.     S.C.Kumaresan, S.Swaminathan and S.Sivakumar “Library Science Unleashed”. Rockcity Publications, Thiruchirappalli P.130-161.

viii.    N.C.Jain and Saakshi, “Management Theory and Practices”, A.I.T.B.S. Publishers, Delhi pp.159-199

ix.      NAAC Website

 

 

 

Received on 11.11.2012           Modified on 20.01.2013

Accepted on 09.02.2013           © A&V Publication all right reserved

Asian J. Management 4(1): Jan.-Mar. 2013 page 40-46